Frequently Asked Questions | The Appliance Group Adelaide

Yes, The Appliance Group delivers Australia-wide. Whether you’re in Adelaide or interstate, we can arrange freight to your location. Delivery charges are calculated at checkout based on your address and the size of your order. We also offer discounted delivery rates on the purchase of two or more items — contact us or call 0481 976 367 for a delivery quote.
For metro Adelaide and most capital cities, we aim to have your appliance delivered within 5–8 business days from the date of purchase. Delivery to regional and remote areas may take longer depending on freight availability. If you need your appliance by a specific date, call us on 0481 976 367 and we’ll do our best to accommodate you.
Yes, we deliver Australia wide including all major Australian cities including Melbourne, Sydney, Perth, Brisbane and Canberra. Many customers purchase factory seconds and clearance appliances from us because of the significant savings available even after freight costs. Delivery charges to interstate destinations are calculated at checkout. Contact us for a freight quote if you’d like an estimate before purchasing.
Delivery charges depend on your location and the size and weight of your order. Adelaide metro deliveries are typically lower cost than interstate freight. The exact delivery charge is calculated at checkout once you enter your address. For orders of two or more appliances, we offer a discounted combined delivery rate — call us on 0481 976 367 to ask about bulk delivery pricing.
Yes, warehouse pick-up is available from our Torrensville, South Australia location at 6/65 Stephens Avenue. Pick-up is by appointment — book an appointment to arrange a suitable time. You’re also welcome to view appliances in person before purchasing, which is particularly useful for inspecting the condition of factory seconds or ex-display items.
Yes, The Appliance Group offers professional appliance installation services in Adelaide. Whether you’ve purchased from us or need an existing appliance replaced, our installation team handles the full process from delivery through to connection and testing. Installation can be booked through our installation booking page or by calling 0481 976 367.
Our appliance installation service is currently available to Adelaide customers only
We install a range of household appliances including built-in ovens, freestanding ovens, cooktops, rangehoods, dishwashers, washing machines and dryers. Built-in oven installation is one of our most requested services in Adelaide — it requires correct electrical connection and cabinetry fitment that should always be done by a professional. Visit our installation booking page for more information.
To book an appliance installation in Adelaide, visit our installation booking page and complete the online form. Alternatively, call us on 0481 976 367 and our team will arrange a suitable time. We recommend booking installation at the same time as your appliance purchase so everything can be coordinated for a single visit where possible.
Yes, removal of your existing appliance can be arranged as part of the installation service. When booking, let our team know if you need the old appliance collected and we’ll confirm the arrangements. Please note that disposal fees may apply depending on the appliance type. Call us on 0481 976 367 for details on appliance removal and what’s included in your installation booking.
Installation pricing varies depending on the appliance type, complexity of the job, and whether additional work is required such as cabinetry modifications or removal of the existing appliance. We assess each installation individually to give you an accurate quote. Call us on 0481 976 367 or book online and we’ll provide a clear quote before any work begins.
A factory seconds appliance is a new appliance that has not been sold at full retail price, typically it may have cosmetic damage or supplied without its original packaging. These appliances are in complete working order but may have minor imperfections such as small scratches or dents. They are supplied with manufacturer's warranty for peace of mind. Browse our factory seconds range to see current stock.
Factory seconds are new appliances that may have minor cosmetic marks may be supplied without original packaging.
Ex-display appliances are showroom floor models that have been on display, are unused and supplied without original packaging.
Clearance appliances are brand-new, boxed products discounted because they are runout or over-supplied models.
All three offer significant savings over full retail price.

Yes, factory seconds appliances sold by The Appliance Group come with the manufacturer’s warranty.
The warranty period varies by brand and product type and is listed on each product page.
All warranty claims are handled directly with the manufacturer, the same as a brand-new appliance from any retailer. The Appliance Group will always help assist with making warranty claims as required.
Simply contact us or call 0481 976 367 and let us know the product you’re interested in. We’ll respond with photos and a detailed written description of the cosmetic condition of that specific item. If you’re in Adelaide, you’re also welcome to book an appointment to inspect the appliance in person at our Torrensville warehouse before purchasing.
Yes, factory seconds are safe to buy. The cosmetic imperfections are surface-level only . Every appliance we sell is professionally assessed by the manufacturer to confirm it is in full working order before available for sale. They are supplied with manufacturer's warranty for added peace of mind.
We stock a wide selection of premium and mid-range appliance brands including Smeg, Asko, Westinghouse, AEG, Electrolux, Kleenmaid, Euro Appliances, Technika, CHIQ, Beko, Whirlpool, Kleenmaid and more.
Our range includes both brand-new and factory seconds / clearance stock across all major appliance categories. Call 0481 976 367 if you’re looking for something specific.
Yes, we sell both brand-new and factory seconds — as well as ex-display and clearance — appliances. Our product pages are clearly labelled with the condition of each item.
New appliances come in original packaging with full manufacturer warranty. The factory seconds and clearance collection is updated regularly.
Yes, you’re welcome to view appliances in person at our Torrensville warehouse. Visits are by appointment — book an appointment to arrange a time that suits you. Viewing in person is particularly recommended for factory seconds and ex-display appliances. Our showroom is open Monday to Friday by appointment.
Yes, Smeg is one of our core brands. We stock a wide range of Smeg appliances including ovens, cooktops, rangehoods, dishwashers, refrigerators, coffee machines and small appliances.
We carry both new and factory seconds Smeg appliances, which offer exceptional savings.
Browse the full Smeg range or call 0481 976 367 for availability.
Yes, we stock Asko appliances including dishwashers, washing machines, dryers and ovens. Asko is a premium Scandinavian brand known for energy efficiency, durability and quiet operation — particularly in dishwashers and washing machines. Browse the Asko appliances collection or contact us on 0481 976 367 for current availability.
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay for online orders.
Yes, we offer buy now pay later at checkout with Humm, allowing you to spread the cost of your appliance purchase across instalments. This option is displayed at checkout based on your order value. If you have questions about which options are available for your order, call us on 0481 976 367 and we can walk you through what’s available.
We accept returns for appliances that are faulty or not as described. If your appliance arrives damaged or has a defect, please contact us within 48 hours of delivery with photos and we will arrange a resolution — either a replacement, repair under warranty, or refund depending on the circumstances.
Change-of-mind returns are assessed on a case-by-case basis in accordance with our Returns Policy. Call 0481 976 367 or contact us to discuss your situation.
Warranty periods vary by brand and product type. The warranty term for each appliance is listed on its product page. Factory seconds and clearance appliances carry the same manufacturer warranty as new appliances — the cosmetic condition does not affect coverage. Call us on 0481 976 367 if you have a warranty question about a specific product before you purchase.
If your appliance arrives visibly damaged, please photograph the damage before unpacking further and contact us within 48 hours on 0481 976 367 or via our contact page. Do not discard the packaging. We will work with the freight carrier and arrange a resolution as quickly as possible, which may include a replacement unit, repair, or partial refund depending on the nature of the damage.