FAQ

We have prepared a list of commonly asked questions about our appliances, warranty, delivery, payment and more.

 

Does The Appliance Group deliver to my location?

We can deliver our products Australia-wide. Delivery charges will be calculated at the checkout. We can offer discounted delivery on the purchase of 2 or more items. Contact us to find out more about discounted options. 

 

How can I view The Appliance Group’s products?

Appointments are available 6 days per week to view our range of appliances at our warehouse in Torrensville, South Australia. Click here to book an appointment. 

 

When can I expect my order to be delivered?

We aim to have appliances delivered within 4 to 5 business days from the date of purchase. This is subject to change based on the delivery location and freight operator availability. 

 

Can I pick up my purchase from The Appliance Group’s warehouse?

Yes, pick up is available from our warehouse in Torrensville, South Australia.

 

 What is a factory seconds appliance?

Factory seconds appliances are brand new appliances which are generally supplied without original packaging. These items are in complete working order however may be supplied with minor cosmetic imperfections (scratches, dents etc.). 

 

What is an ex-demo appliance?

An ex-demo appliance is an ex-display unit removed from a showroom which is generally supplied without original packaging. These items are in complete working order however may be supplied with minor cosmetic imperfections (scratches, dents etc.). In some cases, these items may have had light use in a display kitchen. 

 

How can I find out the cosmetic imperfections on a factory seconds or ex-demo appliance that I am interested in? 

Contact us  to let us know the products that you are interested in. We will respond with photos and a detailed description of the condition of the product.  

 

What is a clearance appliance?

Clearance appliances are brand new products supplied in original packaging. We can offer them at discounted prices as they are runout or over-supplied models.  

 

Are The Appliance Group’s products supplied with warranty?

Yes, our products are all supplied with warranty however the warranty period varies across various products. The warranty information for each item is included on the product page.

 

How can I pay for my order?

Payment is accepted by VISA, Mastercard, AMEX, Shop Pay, Apple Pay and Google Pay. We can also issue an invoice for payment via direct deposit.